GROUP 1 Open/Close-ended Question

As a customer (Q1):

1. Online book ordering system
2. Stakeholder:- customer, manager, publisher and courier

As a developer (Q2): Online Food Ordering System

OPEN-ENDED QUESTION

1. How often do you order food on the phone for delivery/take away? (CUSTOMER)
5-7 times a month.

2. How often do you order food online through either a restaurant website or any other common website? (CUSTOMER)
Every day because I want to make more profit in my company business.

3. Would you order food online from your local/favourite restaurant considering that you can browse through the whole menu, specials, offers etc? (CUSTOMER)

I would rather look the menu on the website better than go to the restaurant.

4. Would you like if there was a 'one stop shop' website where you could view restaurants based on cuisines, locations, menu and popular food chains and at the same time order, pay, book tables for dining or parties? What do you think about it? How often would you use it? (CUSTOMER)

I like the system that convenient customer such as we just only need do once in a time and of course I will use it frequently.

5. When you plan to go out for dinner/lunch, would you prefer placing your order/reserving a table online in advance and not waste much time when you reach the restaurant? (CUSTOMER)

Yes, I prefer placing order table in online to avoid any difficulty.

6. How do chef see the orders in this website? State a reason why do you choose your answer.(CHEF)

From the website menu page because that page are specified for listing all the menus that are provided.

7. What do the rider want to see more in the order detail? (RIDER)
Trace order, customer`s detail such as name, address, phone number and customer receipt.

8. As a manager, do you think that our system is efficient and easy to manage? (MANAGER)

Yes because this system can help the customer choose the menu or give the feedback.

CLOSED-ENDED QUESTION

1. Are you satisfied with our system? (CUSTOMER)

a         .    Yes

b         .    No

2. Does the food menu details provided for the customer enough? (CUSTOMER)

a         .    Yes

b         .    No

3. Does the system makes the food rider to identify the customer information easier such as customer’s name and address? (RIDER)

a         .    Yes

b         .    No

4. Does the chef needs more additional time from the original time to prepare the food? (CHEF)

a         .    Yes

b         .    No

5. By using this system, does the managers can generate all the reports recorded? (MANAGER)

a         .    Yes

b         .    No

GROUP MEMBERS:

• Ahmad Thaqif
• Akmal
• Arif Asnawi
• Hasnuddin
• Farid
• Ku Nural' Izzati
• Elisyah
• Farah
• Rahman
• Hafiz
• Amiruddin
• Afiqah
• Izzah
• Yashela