GROUP2 Open/Close Question

DFP5043 Software Requirement and Design

Lab 6

Instruction: Answer all questions and post to the class’s blog.

Don’t forget to write all the group’s name.

Each group will be the CUSTOMER and the DEVELOPER

As a Customer.

a.       Think one software to be develop.

                Online Ordering/Delivering Food System

b.      List a stake holders involved.

-          Chef

-          Customer

-          Runner

-          Manager

As a Developer.

Create a formal Interview to the stake holders. (Online Book Ordering System – G1)

a.       Write  at least 5 closed questions

Customer:

• Is this system is considered as user-friendly?

Yes, it is.

Manager:

• Can customer find the books according to the author?

Yes.

• Can customer cancel the booking through online system?

Yes

Courier:

•  Do you charge any delivery service?

 Yes.

Publisher:

• Will the publisher get book sales report annually?

Yes

• Are the books distributed by the publisher legal?

Yes

b.      Write at least 5 open questions:

-          What should I do if the book/item I received is incorrect or damaged? [Customer]

Our Return Policy allows for a refund only if incorrect or defective book/item(s) delivered. However, the policy requires that the incorrect or damaged book be returned to the following address within 7 days from the date of receipt of the book.

MPHONLINE.COM

[ GST Reg. No: 000542572544 ]

1st Floor

No 13 Jalan Tandang

46050 Petaling Jaya

Selangor Darul Ehsan

-          How do I locate a book? [Customer]

Key-in the book title or author or ISBN or keyword and then press the 'search' button.

-          How do I check my order status? [Customer]

To do so, just click on "MY ACCOUNT". Your account will be updated once your order are sent out. Alternatively, you can e-mail us at contact@mph.com.my. Just give us your Order ID and we'll check your status for you.

-          What happens when the parcel is undelivered/unclaimed? [Customer]

In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from courier company and item(s) / parcel is returned to MPH Online, we will cancel and refund the order. Re-delivery request shall NOT be entertained. A fresh new order has to be re-submitted.

-          How are the books delivered? [Customer]

The books will be delivered to your doorstep by courier.

-          Who can have full access to the system? [Manager]

Only top management officers such as CEO, Executive Director can have full access to the system.

-          What are the kind of genres of books that usually published from your company? [Publisher]

Romance, Action, Educational and etc.

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